I have a Raritan head, what type is it?

Does Raritan offer exchanges from older models to newer models at a trade in price?

I have your Lectra/San Toilet (head) and need parts.

My toilet works but smells, what's wrong with it and how do I get rid of the odors?

What types of cleaners and deodorizers can I use safely to clean the toilet and your sanitation equipment?

No water stands in the bowl, why not?

I need a new toilet seat and lid but need to know which one to order, how do I tell the difference?

Where can I get my Raritan product repaired?

Can I reduce the discharge to a smaller size?

My manual toilet is hard to pump (downward), what's my problem?

My toilet works but smells, what's wrong with it and how do I get rid of the odors?

The most common reasons for odors are:

• Foul marina water being drawn into the toilet bowl from outside. Adding a Raritan Toilet Water Kit to your installation and using Raritan Concentrate (CON) help keep the odor level down and will also lubricate the internal parts of the toilet. Raritan toilets using on board pressurized fresh water cannot use this kit.

• Improper discharge hose is being used and the hose material has become contaminated resulting odor permeation. Replace the hose with thick walled sanitation hose that resists odor permeation such as Raritan #SH.

• Improper routing of discharge hose. Horizontal runs and dips or valleys where raw sewage may stand must be avoided. Even the best sanitation hose will not last long in these cases. Route hoses to gravitate down hill and use sweep ells rather than 90" fittings to make bends if needed. Loops in the hose must be properly vented.

• No water trap in the bottom of the toilet bowl. Adding a vented loop in the discharge hose will allow a stand of water to exist in the section of hose from the toilet to the vented loop. This also ensures that a certain amount of water remains in the bowl after each flush. The height of the loop will determine how much water will remain in the bowl. Sewage odor/gas would have to be pressurized to force it through the water seal created by the addition of the vented loop.

• Eel grass, other forms of marine life or vegetation which are drawn into the toilet's flush water may have become trapped in the rim of the bowl. This can produce a sulfurous malodor (ie: rotten egg smell) as this matter decays. If this occurs, the bowl must be flushed out under dock side pressure while using a probe inserted into the bowl rim rinsing holes to free any lodged debris. All seawater flush toilets must have an inline strainer installed in the intake hose to prevent this from happening.

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What types of cleaners and deodorizers can I use safely to clean the toilet and your sanitation equipment?

Raritan recommends that only our own products, Raritan K.O. or Concentrate be used with our marine toilets and the Lectra/San system. Concentrate is a lubricant, deodorant, emulsifier and helps to break down waste. To clean the bowl, we recommend Raritan's C.P . Do not use harsh cleansers, and other products which may contain pine oil, formaldehyde, chlorine, phosphoric acid or any solvent or petroleum based products. These can damage plastic and rubber parts within the head.

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No water stands in the bowl, why not?

Raritan toilets are not by themselves designed to hold water unless a vented loop is installed in the discharge line with the top of the loop generally 4 inches higher than the top of the bowl. The higher the loop the more water will remain after each flush. See the specific toilets installation manual for specifications and loop height limitations.

Note: Vented loops may need to be installed higher for safety reasons (see installation manual for further details)

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I need a new toilet seat and lid but need to know which one to order, how do I tell the difference?

Raise the seat and look at the bowl. If the bowl is round, it is the Standard marine/RV size and you will order part #1238A. If the bowl is oval shaped, it is our Hi-boy and you would order part #1245 (white) or #1245A (almond). Replacement seats for the Atlantes toilet are part #AM029 (specify color).

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Where can I get my Raritan product repaired?

A. It may be returned to Raritan Engineering Company in Millville, NJ or Ft. Lauderdale, FL. Both warranty and non-warranty repairs and overhauls can be accomplished at either location. *see locator map here

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Can I reduce the discharge to a smaller size?

See owners manual section for detailed recommendations.

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My manual toilet is hard to pump (downward), what's my problem?

Check holding tank vent line for clogs - if the air in the holding tank cannot escape, it will resist the flow of anything coming into the tank. Check lines, fittings, etc. for calcium buildup. Calcium buildup can also occur inside the pump bore, and will require removal. Another possibility is a clog of paper, paper towels, handy-wipes or feminine products in the joker valve (part #s 1224 or C253). Close discharge seacock if used, removes discharge fitting (part #s 1222AW or 1222B) with discharge hose still attached. Joker valve is installed inside the discharge fitting and may be cleaned or replaced when accessed.

TIP: have paper towels, rags, etc., available to absorb water, which will flow from fitting when removed.

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